Guest Experience Manager

 

About Work For All

Work For All is a specialized recruitment and staffing company dedicated to achieving the best possible match between candidates and employers. We support employees in their professional development and help businesses grow sustainably by providing the right personnel. Our vision is a workplace with equal opportunities for all, where diversity is a strength and inclusion leads to success.

 

Work For All is seeking Guest Experience Manager on behalf of luxury 5* hotel properties in Samos, operated by a large and established hotel group.

 

Scope of the role

The Guest Experience Manager is responsible for overseeing the overall guest journey, acting as the main point of contact and ensuring the delivery of personalized, high-quality hospitality services. The position reports directly to the Hotel Manager.

 

Key Responsibilities

• Maintaining thorough knowledge of the hotel’s facilities, services, room categories, as well as local attractions, activities, and external partnerships.
• Leading, training, and evaluating the Guest Experience team, aiming at continuous skill development and maintaining high service standards.
• Actively participating in all Guest Experience operations.
• Coordinating guest reservations, transfers, and exclusive experiences.
• Managing and resolving special guest requests, ensuring high levels of satisfaction and personalized service.
• Monitoring and enhancing service standards.
• Ensuring smooth and effective collaboration among Guest Experience team members and with other hotel departments, for consistent and efficient operations.

 

 

Qualifications

• Previous experience (minimum 2 years) in a similar role within a 5* hotel environment.
• Excellent command of the English language.
• Experience with PMS systems. (preferably PYLON).
• Strong leadership and organizational skills, with the ability to effectively solve problems while maintaining a guest-focused approach.

 

Benefits

• Single accommodation fully equipped (kitchen, A/C, Wi-Fi, shared laundry facilities).
• Full board (3 meals daily).
• Discounts and benefits across the Group’s hotel services.
• Continuous training and professional development opportunities.
• Stable and structured working environment within a growing hotel group.

 

Please send us your CV at: career@workforall.gr
All applications will be treated with absolute confidentiality. After careful evaluation of the CVs, we will contact only the candidates who meet the requirements of the position.

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