Guest Experience Agent

 

About Work For All

Work For All is a specialized recruitment and staffing company dedicated to achieving the best possible match between candidates and employers. We support employees in their professional development and help businesses grow sustainably by providing the right personnel. Our vision is a workplace with equal opportunities for all, where diversity is a strength and inclusion leads to success.

 

Work For All is seeking Guest Experience Agent on behalf of luxury 5* hotel properties in Samos, operated by a large and established hotel group.

 

About the Hotel Group

The hotel group operates in Samos and manages 7 properties of various categories, with a total of approximately 600 accommodation units. With a workforce of over 400 employees, the group delivers modern and authentic hospitality experiences, placing strong emphasis on its people and the continuous enhancement of its services.

 

Scope of the role

The Guest Relations Agent is responsible for creating a memorable and personalized hospitality experience, acting as a key communication link between guests and the hotel. The role reports directly to the Guest Experience Manager.

 

Key Responsibilities

• Maintaining thorough knowledge of the hotel’s facilities, services, room categories, as well as local attractions, activities, and external partnerships.
• Providing high-level service and a personalized experience to guests.
• Handling guest requests with the highest level of service.
• Managing, reporting, and monitoring guest complaints.
• Recording guest preferences and feedback.
• Responding to guest calls and emails professionally.
• Resolving issues and collaborating with other hotel departments.

 

Qualifications

• Previous experience in a similar role within a 5* hotel environment.
• Excellent command of the English language.
• Experience with PMS systems. (preferably PYLON).
• Communication and collaboration skills, problem-solving abilities, and a strong guest-focused orientation.

 

Benefits

• Accommodation (Wi-Fi, shared kitchen, shared laundry facilities).
• Full board (3 meals daily).
• Discounts and benefits across the Group’s hotel services.
• Continuous training and professional development opportunities.
• Provision of work uniform.
• Stable and structured working environment within a growing hotel group.

 

Please send us your CV at: career@workforall.gr
All applications will be treated with absolute confidentiality. After careful evaluation of the CVs, we will contact only the candidates who meet the requirements of the position.

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